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Change to the Free Shipping Policy: As of 15/01/2026, the Free Shipping policy at PressStart.pt will undergo changes: the minimum purchase amount required to benefit from free shipping will be reduced to €20.00 (Portugal and Spain only), allowing customers to take advantage of this offer with a lower threshold.
However, products marked as promotion or included in campaigns will not be considered for the calculation of the free shipping offer.
Press Start aims to provide its customers with great opportunities at the best prices. Products in the Outlet category already reflect significant price reductions, below market value. This change allows us to continue offering great deals at highly competitive prices, while also ensuring the sustainability of our service.
We appreciate our customers’ understanding.
Delivery
As soon as your payment is completed, your order is prepared promptly. Throughout this process, we explain all stages, from the warehouse to delivery at your address.
These general conditions apply to Portugal. However, Press Start also ships to several European countries. For more information on delivery times, shipping costs and covered countries, please refer to the details available during the checkout process.
All shipments are registered and include tracking, available for customer monitoring.
Shipping Costs
We offer Free Shipping on all orders with a value equal to or greater than €20.00, for standard shipping to Portugal and Spain (Mainland and Islands).
For standard shipping, the carrier is selected by us, based on the products ordered and the distribution chain available at the time. This choice is made in accordance with our usual quality standards, in order to ensure that your order reaches your address as quickly as possible and in the best possible condition.
Discounted products are excluded from the total order value when calculating eligibility for the free shipping offer.
You may choose your preferred carrier, in accordance with the applicable shipping rates for each country and carrier. The corresponding costs will be displayed at the time of carrier selection during the checkout process.
Other countries – We ship to the vast majority of countries within the European Union. The list of available countries and the respective shipping costs will be calculated and displayed during checkout, according to the destination country.
Delivery Time
For Mainland Portugal, the shipping method is next business day delivery – all orders with stock availability are expected to be delivered within 1 to 2 business days (after the shipping confirmation date). For the islands, it may take between 4 to 6 business days:
Mainland Portugal: 24h service;
Portugal – Islands: between 4 to 6 business days;
Other countries: information will be available at checkout when selecting the carrier;
We guarantee same-day shipping for orders with immediate stock and confirmed payment by*:
Standard Shipments - 16:00h;
CTT - 15:00h;
DPD - 16:00h;
*In exceptional cases and during peak periods (holiday seasons, Black Friday, or other seasonal campaigns), same-day shipping may be limited close to the cutoff times.
Other notes to consider:
If it is more advantageous for the customer to use a different shipping method than the one selected, we will send a notification informing the new shipping method to ensure the delivery time and quality. If the customer has paid the extra logistics fee, the amount will be refunded to the customer account or via the payment method.
For pre-orders, the estimated shipping date may change depending on the official product release or delivery capacity from suppliers. We always try to ensure shipping before the launch dates to guarantee it arrives in advance!
In the case of purchasing items with different availability within the same order, stock and availability dates will be assessed as specified in point 6 of the Terms and Conditions.
We do not handle deliveries ourselves, so we rely on the effectiveness of the carrier, and deadlines may not be met due to circumstances beyond our control. Weekend and holiday deliveries are not expected, unless part of a seasonal campaign or the carrier's policy.
Order Status
- Awaiting Payment: Your order is already registered in our database and in your customer account. Once the payment is confirmed, we will begin the shipping process.
- Payment Confirmed: Once the payment is confirmed, your order is ready to be separated, packed, and labeled for dispatch as soon as possible.
- Awaiting Stock: In the case of pre-orders or if your order is waiting for a stock replenishment for shipment, the order will remain in this state until it is ready to be shipped.
- Shipped: Your order has been processed for shipping and is either at the shipping dock or has already been picked up by the carrier. After shipping confirmation, it is no longer possible to cancel or change the delivery details.
- Cancelled: The order will be automatically cancelled in case of non-payment within the time limit, if for some reason the order cannot be processed, or in the event of a cancellation or refund request.
- Shipping Anomaly: In the case of lost items, damaged orders, and/or delivery failures, the order status will be updated to this. This status indicates that the original shipment has been canceled, and the corresponding refund or reshipment will be processed.
- Reshipment: In the case of Shipping Anomalies, if requested by the customer, a new order reference will be created with the status of reshipment.
Tracking Order
Along with the email confirmation of your order shipment, you will have access to the tracking code and the associated tracking link, so you can follow the order's distribution.
Please note that the shipment reference takes some time to enter the distribution system, so it may be normal if the tracking takes a while to update.
If you have any questions or need to make a last-minute change, please contact us so we can assist you!
Order Not Arrived
You should ensure that the address you entered is completely correct and that someone is available at the delivery location to receive the order. Check your mailbox to confirm whether the order was left or if you received a delivery attempt notice – in that case, the order will be available for pickup from the next business day at a nearby delivery point.
If there's an issue, we recommend you contact our customer support directly (suporte@pressstart.pt) so we can check the shipping status and possibly file a complaint – please note that all shipments we make have an internal reference, which is private between the sender and the carrier, and customers do not have access to it.
If there’s a delivery problem and your order is returned to us, we will contact you to either resend it or process a full refund if we haven’t guaranteed your trust and satisfaction – please note that in cases of failed delivery attempts that are beyond Press Start’s control, we may ask for the shipping cost, based on the current rates, or deduct that amount from the order refund.
You can contact our customer support immediately if you believe the order is taking longer than expected to enter the distribution system. However, please consider the following timeframes to start a complaint if the order has not been delivered:
Mainland Portugal: from 4 business days after the shipping confirmation;
Islands and other countries: from 10 business days after the shipping confirmation;
Once we confirm the complaint process with the carrier, there is a timeframe of up to 72 business hours for a resolution to be presented, and only after that period can we initiate the reshipment/refund process, if the order’s location and status have not been updated.